It's "survival of the easiest" on the Internet. Viallo can help you attract and retain users by
providing the easiest way for them to get what they want. And that's good for business.

Usability Diagnostic Services:

If customers can't find a product, they can't buy it. On the Internet, where switching costs couldn't be lower, even a minor hiccup can mean sending a customer down the street to your competitor, possibly never to return.

Viallo works with you to establish usability success factors, then tests them against your existing website. Blending customized survey and response models for actionable lab results with intuitive one-on-one user interviews, we develop a comprehensive and direct assessment of your website's information design, graphical layout, writing, and server performance.

Then we'll make specific recommendations for improvements that result in fewer clicks, faster transactions, and happier customers.

You can use this assessment to start the improvements with your own team, another redesign vendor, or choose Viallo to make the improvements.

About Viallo usability labs:

Our usability labs start with a vast sample of people represent myriad cultures, occupations, and education levels. To rate usability with people across the spectrum of computer and Internet use and familiarity, test users are segmented in to beginner, novice, and expert profiles.

Creating real-life scenarios and an environment for honest discourse allows us to ask the tough questions to gather feedback you can bank on.

Usability Diagnostics Project Deliverables:

• Comprehensive User Profile
  
• Usability Success Factors
  
• Quantitative Usability Test & Survey
  
• Anecdotal Usability Study & Interview Framework
  
• Usability Assessment & Recommendations